:root {
  --marino: #1F2E4D; --marino-2: #33456B; --marino-suave: #E7EBF3;
  --fondo: #FAF8F3; --blanco: #FFFFFF; --linea: #E4DFD3;
  --mostaza: #E0AE3C; --mostaza-suave: #FBF1D6; --texto-2: #4A5878;
}
* { box-sizing: border-box; margin: 0; padding: 0; }
body { font-family: 'DM Sans', system-ui, sans-serif; background: var(--fondo); color: var(--marino); line-height: 1.5; min-height: 100dvh; }
button, input, select { font: inherit; color: inherit; }
button { cursor: pointer; }
a { color: var(--marino); }
:focus-visible { outline: 3px solid var(--mostaza); outline-offset: 2px; }
.serif { font-family: 'Fraunces', Georgia, serif; }
.cargando { padding: 48px 16px; text-align: center; color: var(--texto-2); }
h1, h2, h3 { font-family: 'Fraunces', Georgia, serif; font-weight: 600; line-height: 1.2; }
h1:focus { outline: none; }

/* Botones y campos */
.btn { display: inline-flex; align-items: center; justify-content: center; min-height: 48px; padding: 0 20px; border-radius: 12px; border: 0; font-weight: 600; font-size: 15px; text-decoration: none; }
.btn.prim { background: var(--marino); color: #fff; }
.btn.acento { background: var(--mostaza); color: var(--marino); }
.btn.sec { background: var(--blanco); border: 1.5px solid var(--linea); color: var(--marino); }
.btn:disabled { opacity: .45; cursor: not-allowed; }
.btn.ancho { width: 100%; }
.etiqueta { display: block; font-size: 14px; font-weight: 500; margin: 14px 0 6px; }
.etiqueta small { font-weight: 400; color: var(--texto-2); }
.campo { width: 100%; min-height: 48px; background: var(--blanco); border: 1.5px solid var(--linea); border-radius: 12px; padding: 11px 14px; font-size: 16px; }
.campo:focus { border-color: var(--marino-2); outline: none; box-shadow: 0 0 0 3px var(--marino-suave); }
.error { background: var(--mostaza-suave); border-left: 4px solid var(--mostaza); border-radius: 8px; padding: 10px 12px; font-size: 14px; margin-top: 12px; }
.nota { font-size: 13px; color: var(--texto-2); margin-top: 10px; line-height: 1.45; }
.aviso { position: fixed; left: 16px; right: 16px; bottom: calc(16px + env(safe-area-inset-bottom)); max-width: 420px; margin: 0 auto; background: var(--marino); color: #fff; border-radius: 12px; padding: 12px 16px; font-size: 14px; z-index: 50; box-shadow: 0 8px 20px rgba(31,46,77,.25); }

/* Entrar */
.entrar { min-height: 100dvh; display: flex; align-items: center; justify-content: center; padding: 24px 16px; }
.entrar form { width: 100%; max-width: 380px; }
.marca { font-size: 12px; letter-spacing: .1em; text-transform: uppercase; color: var(--texto-2); }
.entrar h1 { font-size: 26px; margin: 8px 0 18px; }
.entrar .btn { margin-top: 22px; }
.con-ver { position: relative; }
.con-ver .campo { padding-right: 96px; }
.con-ver .ver { position: absolute; right: 6px; top: 50%; transform: translateY(-50%); min-height: 36px; padding: 0 12px; border: 0; border-radius: 8px; background: var(--marino-suave); color: var(--marino); font-size: 14px; font-weight: 600; }

/* Estructura */
.marco { min-height: 100dvh; display: flex; flex-direction: column; }
.lat { display: none; }
.barra-sup { background: var(--marino); color: #fff; padding: 14px 16px; display: flex; justify-content: space-between; align-items: center; gap: 12px; }
.barra-sup small { opacity: .8; font-size: 12px; display: block; }
.barra-sup .titulo { font-family: 'Fraunces', Georgia, serif; font-size: 19px; font-weight: 500; }
.barra-sup a, .barra-sup button.enlace { color: #fff; }
.enlace { background: none; border: 0; text-decoration: underline; text-underline-offset: 3px; font-size: 14px; padding: 4px 0; }
.contenido { flex: 1; padding: 18px 16px 96px; width: 100%; max-width: 1100px; margin: 0 auto; }
.avatar { width: 34px; height: 34px; border-radius: 50%; background: var(--mostaza); color: var(--marino); display: grid; place-items: center; font-weight: 600; font-size: 13px; flex: 0 0 34px; }

/* Inicio */
.cab { display: none; }
.kpis { display: grid; grid-template-columns: repeat(3, 1fr); gap: 8px; margin-bottom: 16px; }
.kpi { background: var(--blanco); border: 1.5px solid var(--linea); border-radius: 14px; padding: 12px 10px; text-align: left; }
.kpi b { display: block; font-family: 'Fraunces', Georgia, serif; font-size: 28px; font-weight: 600; line-height: 1; }
.kpi span { font-size: 12px; color: var(--texto-2); display: block; margin-top: 6px; line-height: 1.3; }
.kpi.dest { background: var(--mostaza-suave); border-color: var(--mostaza); }
.kpi[aria-pressed="true"] { box-shadow: 0 0 0 2px var(--marino); }
.herr { display: flex; flex-direction: column; gap: 10px; margin-bottom: 12px; }
.filtros { display: flex; gap: 6px; overflow-x: auto; padding-bottom: 2px; }
.filtros button { white-space: nowrap; font-size: 13px; font-weight: 500; padding: 7px 12px; border-radius: 99px; border: 1.5px solid var(--linea); background: var(--blanco); }
.filtros button[aria-pressed="true"] { background: var(--marino); color: #fff; border-color: var(--marino); }
.lista { display: flex; flex-direction: column; gap: 8px; }
.cli { display: flex; justify-content: space-between; align-items: center; gap: 10px; background: var(--blanco); border: 1.5px solid var(--linea); border-radius: 14px; padding: 13px 14px; text-decoration: none; color: inherit; }
.cli b { font-size: 15px; display: block; }
.cli small { display: block; font-size: 12px; color: var(--texto-2); margin-top: 2px; }
.cli .contacto, .cli .accion, .cli .actividad { display: none; }
.cli.actual { background: var(--mostaza-suave); box-shadow: inset 3px 0 0 var(--mostaza); }
.vacio { text-align: center; color: var(--texto-2); padding: 32px 12px; font-size: 15px; }
.chip { font-size: 12px; font-weight: 600; padding: 5px 10px; border-radius: 99px; white-space: nowrap; display: inline-block; }
.ch-sin_contestar { border: 1.5px solid var(--marino-2); color: var(--marino-2); }
.ch-por_revisar { background: var(--mostaza); color: var(--marino); }
.ch-revisado { background: var(--marino-suave); color: var(--marino); }
.ch-agendado { background: var(--marino); color: #fff; }
.fab { position: fixed; right: 16px; bottom: calc(16px + env(safe-area-inset-bottom)); background: var(--mostaza); color: var(--marino); font-weight: 600; padding: 14px 18px; border-radius: 99px; box-shadow: 0 6px 16px rgba(31,46,77,.25); font-size: 15px; text-decoration: none; z-index: 10; }

/* Nuevo cliente: pantalla completa en celular, ventana en escritorio */
.velo { position: fixed; inset: 0; z-index: 40; overflow: auto; overscroll-behavior: contain; background: var(--fondo); }
.hoja { background: var(--fondo); padding: 20px 16px 32px; max-width: 560px; margin: 0 auto; }
.hoja h2 { font-size: 24px; margin-bottom: 4px; }
.ok-msg { background: var(--marino-suave); border-radius: 12px; padding: 12px 14px; font-size: 14px; margin: 14px 0 4px; }
.liga { display: flex; gap: 10px; align-items: center; background: var(--mostaza-suave); border-radius: 12px; padding: 11px 14px; font-size: 14px; margin: 6px 0 16px; }
.liga span { flex: 1; word-break: break-all; }
.liga button { background: none; border: 0; font-weight: 600; text-decoration: underline; text-underline-offset: 3px; }
.doble { display: grid; grid-template-columns: 1fr; gap: 10px; }
.dos { display: grid; grid-template-columns: 1fr; gap: 0 14px; }

/* Detalle */
.det-cab { display: flex; flex-direction: column; gap: 12px; margin-bottom: 16px; }
.det-cab h1 { font-size: 26px; }
.det-cab small { color: var(--texto-2); font-size: 14px; display: block; margin-top: 2px; }
.pasos { display: flex; gap: 4px; margin-bottom: 6px; }
.pasos i { flex: 1; height: 6px; border-radius: 99px; background: var(--linea); }
.pasos i.on { background: var(--mostaza); }
.pasos-l { display: flex; justify-content: space-between; font-size: 11px; color: var(--texto-2); margin-bottom: 18px; }
.pasos-l b { color: var(--marino); }
.det-cuerpo { display: block; }
.indice { display: none; }
.seccion { background: var(--blanco); border: 1.5px solid var(--linea); border-radius: 14px; margin-bottom: 10px; scroll-margin-top: 16px; }
.seccion > summary { list-style: none; display: flex; justify-content: space-between; gap: 12px; padding: 14px; font-weight: 600; font-size: 15px; cursor: pointer; }
.seccion > summary::-webkit-details-marker { display: none; }
.seccion > summary::after { content: '+'; font-weight: 600; }
.seccion[open] > summary::after { content: '−'; }
.seccion .cuerpo { padding: 0 14px 14px; border-top: 1px solid var(--linea); }
.qa { padding-top: 12px; }
.qa .q { font-size: 13px; color: var(--texto-2); line-height: 1.45; margin-bottom: 4px; }
.qa .a { font-size: 15px; line-height: 1.6; white-space: pre-wrap; overflow-wrap: anywhere; }
.qa .a.sin { color: var(--texto-2); font-style: italic; }
.datos { display: grid; grid-template-columns: 1fr 1fr; gap: 12px 16px; padding-top: 12px; }
.datos .q { font-size: 12px; color: var(--texto-2); }
.datos .a { font-size: 15px; font-weight: 500; overflow-wrap: anywhere; }
.personas { margin-top: 4px; font-size: 14px; }
.personas div { padding: 6px 0; border-bottom: 1px dashed var(--linea); overflow-wrap: anywhere; }
.sin-contestar { background: var(--blanco); border: 1.5px solid var(--linea); border-radius: 14px; padding: 16px; }
.lista-lat { display: none; }

/* Escritorio */
@media (min-width: 960px) {
  .marco { flex-direction: row; }
  .barra-sup { display: none; }
  .lat { display: flex; flex-direction: column; width: 230px; flex: 0 0 230px; background: var(--marino); color: #fff; padding: 24px 18px; position: sticky; top: 0; height: 100dvh; }
  .lat .marca { color: #fff; opacity: .75; font-size: 11px; }
  .lat .nombre { font-family: 'Fraunces', Georgia, serif; font-size: 20px; font-weight: 500; margin: 4px 0 28px; }
  .lat a.nav { display: block; padding: 10px 12px; border-radius: 10px; font-size: 14px; color: #fff; text-decoration: none; background: rgba(255,255,255,.12); font-weight: 600; }
  .lat .yo { margin-top: auto; display: flex; gap: 10px; align-items: center; font-size: 13px; }
  .lat .yo .enlace { color: #fff; opacity: .8; font-size: 13px; }
  .contenido { padding: 30px 36px 40px; }
  .cab { display: flex; justify-content: space-between; align-items: flex-end; margin-bottom: 22px; }
  .cab h1 { font-size: 30px; }
  .cab small { color: var(--texto-2); font-size: 14px; }
  .fab { display: none; }
  .kpis { gap: 16px; margin-bottom: 24px; }
  .kpi { padding: 18px 20px; }
  .kpi b { font-size: 40px; }
  .kpi span { font-size: 14px; margin-top: 8px; }
  .herr { flex-direction: row; align-items: center; }
  .herr .campo { max-width: 320px; }
  .lista { gap: 0; background: var(--blanco); border: 1.5px solid var(--linea); border-radius: 16px; overflow: hidden; }
  .cli { border: 0; border-radius: 0; border-bottom: 1px solid var(--linea); display: grid; grid-template-columns: 1.4fr 1.2fr 140px 1.6fr 130px; padding: 14px 18px; }
  .cli:last-child { border-bottom: 0; }
  .cli .contacto, .cli .accion, .cli .actividad { display: block; font-size: 14px; }
  .cli .accion { font-weight: 600; text-decoration: underline; text-underline-offset: 3px; text-align: right; }
  .cli .estado { order: 3; }
  .cli .actividad { order: 4; font-size: 14px; color: var(--marino); }
  .cli .contacto { order: 2; }
  .cli .accion { order: 5; }
  .cli .quien small { display: none; }
  .lista-cab { display: grid; grid-template-columns: 1.4fr 1.2fr 140px 1.6fr 130px; padding: 12px 18px; background: #FCFBF8; border-bottom: 1px solid var(--linea); font-size: 12px; letter-spacing: .06em; text-transform: uppercase; color: var(--texto-2); font-weight: 600; }
  .velo { background: rgba(31,46,77,.42); display: grid; place-items: center; padding: 16px; }
  .hoja { margin: 0; width: 520px; max-width: 100%; border-radius: 18px; padding: 28px 30px; box-shadow: 0 20px 50px rgba(0,0,0,.25); max-height: calc(100dvh - 32px); overflow: auto; }
  .doble { grid-template-columns: 1fr 1fr; }
  .dos { grid-template-columns: 1fr 1fr; }
  .con-lista { display: flex; gap: 0; margin: -30px -36px -40px; min-height: 100dvh; }
  .lista-lat { display: block; width: 300px; flex: 0 0 300px; background: var(--blanco); border-right: 1px solid var(--linea); overflow: auto; height: 100dvh; position: sticky; top: 0; }
  .lista-lat .h { padding: 18px; font-weight: 600; }
  .lista-lat .cli { display: flex; grid-template-columns: none; border-top: 1px solid var(--linea); border-bottom: 0; padding: 13px 18px; }
  .lista-lat .cli .contacto, .lista-lat .cli .accion, .lista-lat .cli .actividad { display: none; }
  .lista-lat .cli .quien small { display: block; }
  .det { flex: 1; padding: 28px 36px 40px; min-width: 0; }
  .det .volver { display: none; }
  .det-cab { flex-direction: row; justify-content: space-between; align-items: flex-start; }
  .det-cab h1 { font-size: 28px; }
  .pasos, .pasos-l { max-width: 520px; }
  .det-cuerpo { display: flex; gap: 28px; align-items: flex-start; }
  .indice { display: block; width: 200px; flex: 0 0 200px; position: sticky; top: 16px; }
  .indice a { display: block; font-size: 13.5px; padding: 7px 10px; border-radius: 8px; color: var(--marino); text-decoration: none; }
  .indice a:hover { background: var(--marino-suave); }
  .respuestas { flex: 1; min-width: 0; }
  .seccion > summary { pointer-events: none; padding: 20px 22px 6px; font-family: 'Fraunces', Georgia, serif; font-size: 19px; }
  .seccion > summary::after, .seccion[open] > summary::after { content: none; }
  .seccion .cuerpo { border-top: 0; padding: 0 22px 18px; }
  .datos { grid-template-columns: repeat(4, 1fr); }
}
@media (max-width: 959px) {
  .lista-cab { display: none; }
  .det .volver { display: inline-block; margin-bottom: 10px; }
}